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FAQ
Do you offer international shipping?
Yes! We offer international shipping to selected countries. Delivery times and costs vary by location. Please check our shipping policy for details.
How much is the shipping cost?
Shipping costs are based on the delivery region and purchase amount. Free shipping may be available for qualifying orders. Please check the checkout page for details.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, JCB), ATM transfers and 7-ELEVEN Cash on Delivery
How long will it take to receive my order after purchase?
Under normal circumstances, domestic shipping within Taiwan takes 5-7 business days, while international shipping takes 8-12 business days, depending on local delivery services. If you have any questions regarding the shipping status after placing your order, feel free to contact our customer service at cs@kokomonster.com.
Can I cancel or modify my order after placing it?
If your order has not yet been shipped, please contact customer service at cs@kokomonster.com for assistance.
How can I request a return or refund?
If you receive a defective item, please contact customer service at cs@kokomonster.com within 7 days and provide relevant photos. We will assist you with the return or exchange process.
Do you provide electronic invoices?
Yes, we provide electronic invoices. You can choose a personal or company invoice at checkout, and the invoice will be sent to your email.